In hospitality, there’s no shortage of hard work. But the truth is, hard work isn’t always smart work - especially when teams are stretched, guests expect seamless service, and technology is evolving faster than ever.

That’s where SmartStay comes in.

Designed to help hotels modernise how they operate, SmartStay is an automated guest services platform that gives both staff and guests an easier way up - the tech that helps your hotel do more with less effort.

Here are 10 ways SmartStay helps your hotel work smarter, not harder.

1. Digital Check-In and Check-Out. A Seamless Start and Finish.

Nobody likes a lobby queue. With SmartStay, guests can check in and out on their own terms with your reception, at a kiosk in your lobby, or on their phone before they even arrive.

The digital options can verify IDs, confirm their booking, upgrade their room, make payments, and collect keys, all without staff intervention. When it’s time to leave, guests can also check out digitally, settle bills securely, and receive a tax invoice automatically.

It’s faster, smoother, and gives your front desk staff more time to focus on hospitality instead of administration.2. Digital Keys in Apple & Google Wallet

No more demagnetised key cards or “I left it in my room.” SmartStay’s digital key technology lets guests store and use their room keys straight from Apple or Google Wallet - just like a boarding pass.

It’s one less thing to carry (and lose), and it adds a touch of convenience that guests genuinely appreciate. It’s also more sustainable, cutting down on plastic cards and printing costs.

For hotels, it means fewer replacements, lower costs, and a secure, future-ready check-in experience.

3. Digital Food & Beverage Ordering. From Room to Rooftop.

Ordering food should be as easy as ordering in a restaurant or takeaway at home. With SmartStay, guests can scan a QR code anywhere on the property (in-room, by the pool, or at the bar) and instantly browse real-time menus that update automatically as items sell out or specials change.

Guests can pre-order breakfast, customise dishes (“extra avo, no onions”), and charge it straight to their room or pay by card. Behind the scenes, SmartStay connects directly to your POS and payment systems, reducing human error and streamlining every order.

Built-in upsell prompts suggest add-ons like sides, drinks, or desserts - a small touch that quietly boosts revenue with zero extra effort from your team.

4. Digital Guest Requests. No More Missed Messages.

The days of lost notes and unanswered phone calls are over. SmartStay’s digital guest request system lets guests connect directly with your team digitally through their phones.

Whether they need extra towels, room cleaning, or a taxi booking, requests are automatically routed to the right staff member based on category, priority, and time of day.

Staff receive instant SMS or email alerts, and managers can set escalation rules so nothing falls through the cracks. Every request is tracked and logged, giving you full visibility of guest needs and response times.

5. Room Selection. Just Like Choosing a Seat on a Flight.

Guests love choice, and SmartStay gives it to them.

During online or kiosk check-in, they can view available rooms on a digital map, upgrade to a better view, or pick a preferred floor.

It’s a small touch that feels premium, and it helps increase revenue through easy, automated upsells. Set different pricing tiers for views, room sizes, or proximity to amenities to maximise the potential on every room.

6. Digital Compendiums That Actually Get Read

Printed compendiums have had their day. They’re expensive to update, often outdated, and rarely opened.

SmartStay helps you move that valuable information online with digital compendiums your guests can access anytime, anywhere, from their own devices. 

You can update details in seconds, from room service hours to spa specials or local tips, and include direct booking links.

It’s interactive, always current, and branded to your property. And unlike paper, it doesn’t end up in a drawer.

7. Powerful Integrations. Over 75 Platforms and Counting.

SmartStay doesn’t ask you to change how you work, it adapts to it.

With integrations across 75+ leading hotel systems, including PMS, POS, CRM, loyalty programmes, and payment gateways, SmartStay connects to your existing tech stack.

Programmes talk to each other, reducing manual entry, double-handling, and the dreaded “system mismatch.”

8. Real-Time Reporting. Insights That Drive Action.

Every interaction on SmartStay feeds into a central dashboard that updates in real time. You’ll see what guests are ordering, what they’re requesting, what upgrades they’re choosing, and how your team is responding.

It’s instant visibility across your entire operation. Use it to identify trends, measure performance, or fine-tune pricing and packages.

For managers, it’s the kind of clarity needed for great decision making. For owners, it’s proof your technology is delivering results, not just convenience.

9. Built-In Upselling That Feels Effortless

SmartStay doesn’t just make life easier, it helps you earn more while doing it.

Upselling is woven naturally throughout the guest journey. Whether it’s offering late check-out during check-in, suggesting a room upgrade before arrival, or adding champagne to a dinner order, SmartStay prompts the right offers at the right time.

Because it’s automated and intuitive, guests see it as added value, not a hard sell. The result? Higher average spend, without the pressure for your team to deliver it.

10. Secure and SOC 2 Certified — Trusted Worldwide

Technology is only as strong as its security. SmartStay is SOC 2 Certified and trusted by more than 400 hotels globally, including major international chains.

That certification means SmartStay meets rigorous standards for data protection, privacy, and system reliability — giving both hotels and guests peace of mind.

The Smarter Way Up

For hotels ready to climb higher without working twice as hard, SmartStay is the ladder that gets you there.

Learn more at smartstay.liverton.com