At Liverton, our mission for SmartStay is simple: build smart, intuitive hotel technology that genuinely supports both guests and staff. That mission came to life in San Diego, where the iconic Kona Kai Resort recently rolled out SmartStay's self-service kiosk and web-based check-in/out system — with outstanding early results.

Nestled on Shelter Island and operated by Noble House Hotels & Resorts, Kona Kai is known for its waterfront views, relaxed luxury, and personalised guest service. With high occupancy and a steady flow of guests year-round, the property wanted to enhance operational efficiency while preserving the hospitality experience its brand is built on. That’s where SmartStay stepped in.

The Opportunity

Hotel leaders at Kona Kai were looking for a modern solution to a familiar challenge: how to streamline arrivals and departures without sacrificing service. Traditional check-in processes, especially during peak hours, can put pressure on staff and create long queues — taking away from the kind of warm, welcoming experience guests expect.

They needed a solution that could:

• Reduce wait times during busy periods

• Maintain (or improve) the guest experience

• Take pressure off front desk teams

• Integrate seamlessly with their existing systems

• Reflect the aesthetic and standards of a high-end property
  

And they wanted a partner who wouldn’t just install tech and disappear — but one who would stay engaged and responsive every step of the way.

The Solution

Kona Kai implemented two core SmartStay products:

• SmartStay Kiosks: Self-service kiosks in the lobby allow guests to check in and out quickly, verify ID, complete payments, and collect their room key — all without clogging up the front desk. Staff are still present and available, but they can focus on more meaningful interactions.

• SmartStay Web: A mobile-friendly, app-free check-in and out platform. Guests receive a unique link via SMS and email before arrival, allowing them to complete the check-in process on their own device then visit the front desk or one of the kiosks to pick up their room key. This greatly cuts down the time guests need to spend in the reception area, making for a better flowing space. 
  

Both tools come with built-in ID verification, payment integration, facial recognition, and loyalty program compatibility. They’re designed to reduce friction while still feeling welcoming, smooth, intuitive, and guest-first.

Behind the scenes, the SmartStay management portal gives hotel staff full visibility and control over check-ins, requests, and usage metrics — helping teams to stay informed and to make data driven decisions for their business, and guest experience. 

Real Results — Fast

Within weeks of launch, both staff and guests were seeing the benefits:

• Shorter queues during peak hours - Guests using the kiosk or SmartStay Web can skip the line entirely, which keeps the front desk clear for those who need personalised support.

• Improved staff efficiency - With fewer repetitive check-in tasks, front desk teams are free to focus on more meaningful guest interactions.

• High guest adoption - Usage rates are exceeding expectations, with both the kiosk and mobile options proving popular among guests of all demographics.

• Visual integration - The SmartStay kiosks blend beautifully into Kona Kai’s reception area, aligning with the property’s aesthetic while adding modern functionality.
  

A Word from Our CEO

Built for Hotels That Put People First

SmartStay was developed to meet the evolving needs of modern hotels — from boutique properties to large chains — who want to improve operational flow without losing the human touch.

When you take repetitive, manual processes off your team’s plate, they’re free to engage in more valuable ways — whether that’s a warm welcome, solving a problem face-to-face, or simply being available when a guest needs them.

And for guests, the value is simple: less waiting, more control, and a better first impression.

A Growing Footprint

With over 500 SmartStay units deployed globally, we’ve partnered with hotels across Australia, New Zealand, the U.S., and Europe. Each installation is a little different — tailored to the property’s needs, brand, and operational goals. What stays consistent is our commitment to responsiveness, flexibility, and long-term support.

As more hotels like Kona Kai embrace digital-first check-in and check-out experiences, we’re seeing that the right tech — delivered the right way — doesn’t just improve business and efficiency. It makes the overall guest experience better.

Looking Ahead

The successful launch at Kona Kai is just one of many exciting milestones for SmartStay in North America. We’re continuing to expand, evolve, and invest in new features — including AI-powered guest messaging, enhanced request tracking, and Apple and Google wallet keys. Stay tuned for more information on these to come. 

Let’s build something better together. If you’re an operator looking to modernise your hotel — we’d love to talk. 📩 Contact us via sales@liverton.com