Hospitality technology company Liverton Group has this month launched digital wallet keys through its SmartStay guest platform, allowing guests to unlock their room using Apple Wallet or Google Wallet, no app download required. 

Instead of queuing at reception to collect a physical card, guests can opt to receive their room key during digital check-in and tap their phone or smartwatch to access their room, lifts, gyms and common areas, with keys automatically deactivating at check-out.

For accommodation operators, the benefits are immediate: staffing relief, reduced costs, faster arrivals, and a fully digital check-in experience, allowing staff to focus on more high value interactions.

“Guests already expect to use their phone for almost everything,” says Justin De Lille, CEO of Liverton Group. “They pay with it, fly with it, access event tickets with it. Hospitality is moving in the same direction, and the experience needs to feel just as seamless.”

Digitisation and automation of hotel operations has accelerated rapidly in recent years, and this marks the next evolution - moving away from digital solutions that require an app download. 

“The reality is that most guests don’t want another app,” says De Lille. “The less friction there is between arrival and entering the room, the better the experience is for everyone.”

For operators navigating labour shortages or managing late-night arrivals, that flexibility is a major advantage.

Importantly for accommodation providers, SmartStay has been designed to integrate with major PMS and locking providers, allowing hotels to introduce digital wallet access without overhauling existing infrastructure, plus digital wallet keys offer stronger security through encrypted credentials stored securely on personal devices. 

This significant release signals the next step in the guest journey: faster, easier, digital solutions. 

“The best hospitality technology should feel almost unnoticeable to the guest,” says De Lille. “It should remove steps, remove waiting, and make arrival feel simple. Digital wallet keys are a major move toward that future.”

To learn how SmartStay Wallet Keys can support your property, contact sales@liverton.com.

For media enquiries, interviews and imagery please contact: Lauretta Parker, Liverton Group Marketing, E: lauretta.parker@liverton.com, P: +64 20 410 18751